Costco Is Introducing a Big Change in Its Food Court Pizza – And Customers Are Not Happy With It!

Costco’s food court pizza has been a fan favorite for years, a staple for both hungry shoppers and loyal members. Whether you grab it fresh from the store or as a quick post-shopping bite, it's hard to resist. But lately, members have noticed a change that’s shaking up the way they get their beloved slices. No, it’s not a new recipe or an updated topping—it's a shift in how you actually get your pizza. So, what’s going on with Costco’s pizza line of action, and how are customers reacting to it?

What’s the New Pizza Pick-Up Process All About?

Costco has introduced a new system where, instead of calling out numbers for whole pizza orders, customers are directed to a dedicated line to pick up their orders. This shift, spotted by shoppers and reported on social media, allows customers to order as soon as they arrive at the warehouse and either continue shopping or wait in line immediately for their pizza. While the change aims to streamline the process and reduce wait times, not everyone is thrilled about the adjustment. One Reddit user commented, “They don’t care about your number or time of ordering. You get served as you get to the front of the line. That’s the only thing that matters.”

Opinions are split. For some members, this new system is a win—they appreciate the option to shop while their pizza is prepared and then pick it up without the pressure of missing their number. However, others have pointed out the flaws in this method. One customer noted, “The system works fine for whole cheese and whole pepperoni, but if you do something less common like half cheese, half pepperoni, then the wheels can fall off pretty quickly.” This sentiment highlights the inconsistency some shoppers have faced, as the process may not be as smooth for those requesting custom or uncommon options.

Costco’s loyal fanbase has taken to social media to voice their thoughts, and the reactions are, unsurprisingly, varied. Some appreciate the convenience: “I love that I can just pick up my pizza as I finish shopping. It’s much faster!” Others, however, feel that the new system is too chaotic: “The line is just a mess now. It was better when they called out numbers and we could wait wherever.” It’s clear that while Costco aimed for efficiency, not all members are experiencing the benefits. The retailer has yet to confirm if this new process will expand nationwide or remain a test at select locations.

While Costco has not yet provided an official statement on whether this change will roll out across all locations, it’s clear that the retailer is experimenting with ways to improve its food court experience. This shift might be a trial run to gauge customer reactions and fine-tune the process. Meanwhile, some shoppers have reported spotting warming cabinets designed to hold pizzas for easy pick-up, which could indicate even more updates are on the horizon. For now, whether these adjustments become the new standard remains to be seen. As one Redditor put it, “Guess we’ll have to wait and see if this is just a ‘slice’ of what’s to come.”